Privacy Policy
Okie Disability Services, operated by Littlefish AU Pty Ltd (ABN: 95 675 300 875), is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“Privacy Act”).
This Privacy Policy outlines how we collect, use, safeguard, and disclose personal information, as well as your rights regarding that information. By interacting with Okie Disability Services or using our services, you agree to the terms of this Privacy Policy.
1. What is Personal Information?
“Personal information” is information or an opinion about an identifiable individual, regardless of whether it is recorded or true. This includes, but is not limited to, your name, contact details, and any information that reasonably identifies you.
“Sensitive information,” a subset of personal information, includes health data, racial or ethnic origins, political beliefs, religious views, or other protected data.
2. What Personal Information Do We Collect?
The type of personal information we collect depends on your interactions with us. Examples include:
- For Participants and Inquiries: Name, email, phone number, address, demographic data, care requirements, and preferences.
- For Job Applicants: Name, contact details, qualifications, and prior employment information.
- For Businesses and Partners: Details of representatives, contact information, and transactional records.
We may also collect sensitive information, such as health or disability-related data, where relevant to our services, with your explicit consent.
3. How We Collect Your Personal Information
We collect personal information directly from you through interactions, including:
- Phone calls, emails, or online forms.
- Registration for our services or inquiries.
- Your use of our website or social media platforms.
In some cases, we collect information from third parties, such as family members, representatives, or other organizations acting on your behalf.
If you provide information about someone else, ensure they are aware of this Privacy Policy.
4. How We Use Your Personal Information
We use your personal information to:
- Deliver our services, such as matching participants with suitable disability housing.
- Manage relationships with participants, providers, and other stakeholders.
- Communicate with you about inquiries, services, or updates.
- Improve our services and customer experiences.
- Conduct training, research, and marketing initiatives (with consent).
You may opt out of marketing communications by using the “unsubscribe” option provided in emails or contacting us directly.
5. Disclosure of Your Personal Information
We may share your personal information with:
- Disability housing providers to facilitate placement and inquiries.
- Third-party service providers (e.g., IT, marketing, or administrative support).
- Regulatory bodies, legal authorities, or law enforcement as required.
- Entities involved in a merger, acquisition, or business transfer.
All disclosures are made under strict confidentiality and in compliance with the Privacy Act.
6. Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes secure storage systems, encryption, and access controls.
When personal information is no longer needed, we will de-identify or securely destroy it.
7. Cookies and Website Data
Our website uses cookies to enhance user experience and collect data on site usage. Cookies may be used to deliver targeted advertisements through platforms like Google and Facebook.
You can control cookie preferences through your browser settings.
8. Your Rights
You have the right to:
- Access personal information we hold about you.
- Request corrections if the information is inaccurate or outdated.
- Withdraw consent for data collection or processing (subject to service limitations).
To make a request, contact us using the details below.
9. Complaints
If you believe we have breached the Privacy Act, you can lodge a complaint by contacting us. We will investigate and respond promptly.
If you are dissatisfied with our response, you may escalate the complaint to:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law or our operations. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
